Term of Service

  1. Home
  2. ToS

ZAMFARA STATE TRANSPORT AUTHORITY (ZSTA) TERMS OF SERVICE

Summary

These Terms of Service (“ToS”) govern the purchase and use of tickets for all Zamfara State commercial bus services. They set out passenger obligations, service commitments, and the Authority’s policies on no-shows, late arrivals, deferred travel, ticket exchanges, and refunds. They also outline limitations of liability, dispute resolution, and the governing law.

  1. Definition
    • • “Authority” means the Zamfara State Transport Authority.
    • • “Passenger” means any individual holding a valid ticket issued by the Authority.
    • • “Ticket” means any valid proof of payment for carriage on a scheduled bus service.
    • • “Departure Time” means the scheduled time at which the bus is due to leave the designated origin.
    • • “No-Show” means the passenger’s failure to board the bus before the departure time without prior notice.
    • • “Late Show” means arrival at the boarding point after the scheduled departure time but before the bus’s actual departure.
    • • “Deferred Service” means the passenger’s request to postpone travel to a later scheduled service.
    • • “Exchange” means swapping a ticket for travel on a different date, time, or service.
    • • “Refund” means returning ticket value to the passenger in cash or credit, subject to the Authority’s refund policy.
  2. Booking and Payment
    • • Tickets must be purchased through the Authority’s approved sales channels (online portal, stations, or authorized agents) and are payable in Nigerian Naira upon booking
    • • Each ticket entitles one passenger to a single journey on the specified date, time, and route; tickets are non-transferable and valid only when presented with a valid ID .
    • • Peak and holiday travel may incur blackout periods or surcharges, as announced in
      • advance.
  3. No-Show Policy
    • • A passenger who fails to board the bus before its departure time without prior cancellation is deemed a “no-show,” and the ticket is forfeited in full.
    • • No refunds, credits, or exchanges will be issued for no-show tickets, unless the passenger provides at least 24 hours’ notice and pays any applicable cancellation fee
  4. Late-Show Policy
    • • Passengers arriving after the scheduled departure time but before the actual departure may, at the driver’s discretion, be allowed to board subject to seat availability.
    • • A late-show fee of ₦500 applies for boarding within 10 minutes after the scheduled departure; beyond this window, the ticket is treated as a no-show.
  5. Deferred Services
    • • Passengers may defer travel to another scheduled service on the same route by notifying the Authority at least 6 hours before the original departure time.
    • • Deferred services are subject to:

      • o A fixed deferral fee of ₦1,000 per ticket.
      • o Availability of seats on the new service
      • o Payment of any fare difference when moving to a higher-priced service.

  6. Ticket Exchange
    • • Exchange requests must be made at least 24 hours before the original departure time through official channels.
    • • Exchange fees apply as follows citeturn1search1:

      • o ₦500 for exchanges more than 24 hours before departure.
      • o ₦1,000 for exchanges 6–24 hours before departure.
      • o ₦1,500 for exchanges 3–6 hours before departure

    • • If the new ticket fare is higher, the passenger must pay the fare difference; if lower, no refund of the difference is permitted.
  7. Refund Policy
    • • Refunds are issued as travel credits or cash (at the Authority’s discretion) when a ticket is canceled at least 6 hours before departure.
    • • Refund amounts depend on notice period:

      • o Full refund if canceled more than 24 hours before departure..
      • o 50% refund if canceled 6–24 hours before departure.
      • o No refund if canceled less than 6 hours before departure or for no-shows.

    • • Processing of refunds takes up to 14 business days; refunds may be subject to administrative review and anti-fraud checks..
  8. Liability and Disclaimers
    • • The Authority operates under the Federal Road Transport Safety Standardization Scheme and FTA Charter Service Regulations for safety and service standards.
    • • The Authority’s liability for loss, damage, or delay of baggage is limited to ₦20,000 per passenger, subject to proof of ownership and compliance with baggage policies.:
    • • The Authority is not liable for consequential or indirect losses arising from service disruptions, except where required under Nigerian law.
  9. Governing Law and Dispute Resolution
    • • These ToS are governed by the laws of the Federal Republic of Nigeria and Zamfara State regulations.
    • • Any dispute shall first be referred to mediation under the Plateau State Alternative Dispute Resolution Act; unresolved disputes may be submitted to the State High Court.
    • • Passengers agree to submit to the non-exclusive jurisdiction of the state courts located in Gusau, Zamfara State..
  10. Amendments
    11. The Authority reserves the right to amend these ToS at any time. Updated terms will be posted on the Authority’s website and at all ticketing outlets; continued use of services after notice constitutes acceptance of the new terms.

By continuing with the booking, you have agreed with the terms of services

;